Airasia — Flight ticket

My booking for Flight Number I5-820 dated 08 july 2020 was cancelled by airlines itself on 11 th July 2020 due to regulatory reasons. As per your instructions i applied for refund request through my travel agent on 11th july itself.
My travel agent was goibibo.
Today i received the refund of only Rs 43 against actual booking amount which is INR 2628.
My journey route was from DELHI TO JAIPUR.
I am supposed to receive the full refund of 2628 INR.

But the travel agent charged me the entire amount which is not valid.

May i get one reason for payment of full amount when the cancellation was not done me rather my airlines itself.

Is this the way of providing customer service???
Need full refund on my card otherwise i will escalate this to consumer court.

PNR is CZNF7M

Regards
Shreyasi Bhattacharya