[Resolved]  Aircel — 3g network unavailable

Address:Karimganj, Assam, 788701
Website:www.aircel.com

In our locality there is no 3G service for a month. we have complaint many times to the aircel authority and they responds that our issues will be resolved and after 48 hours of complaint they send us an sms that our issue has been resolved but actually the remains the same. if we try to complain again they rep;ly that our issue has been already resolved. we are recharging the our aircel numbers with min. Rs 399/month to get smooth and faster services but usually we are not getting so. in a year we have to complain more than 100 times about the network services & after complaining they increasing a little but after few day it becomes as earlier. we have to complain them in each 3 month to get the better services as well as to use our packs. our Validities of packs goes on without using our services. some times the customer cares assistants are not behaving good with us . not only 3g network is good but aslo 2 G network is not working properly. Calls are dropping frequently and the voice is not clear & is breaking at the time of calls. We are being Harassing by the Telecom companies like Aircel. They are not Fulfilling there Promises to there subscribers. I on behalf all the aircel subscribers of my area registering the complain against Aircel (Assam) telecommunication company about bad Network services both 3G & 2G. not Fulfilling promises, bad behaviors of customer care assistants, low voice quality in 2g calls, 3G net not available, call dropping,

Location Of Aircel Tower
RasulPur
P.o Bhanga Bazar
Dist Karimganj
Assam, India, 788701
Tower Id : KNL001
Was this information helpful?
No (0)
Yes (0)
Feb 21, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2018
Aircel Customer Care's response
Dear Jamil Hussain,

We regret the inconvenience caused, Kindly share the following details so that our team can look into your issue:

Aircel No.:
Signal Bars:
Alternate No:
Location (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Indoor / Outdoor/ Basement/ Any particular time interval or through the day:
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:

Regards,
Aircel Social Media Team
Verified Support
Jan 20, 2018
Aircel Customer Care's response
Dear Jamil Hussain,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10590
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information