[Resolved]  Aircel — Activating automatically "Aircel limitless music" without concern and not refunding money.

Hi i am a up east Aircel user mob no. [protected]. I Want to complaint that Aircel is looting it's coustmers. It activates many of the use less services like tiny tv, juice up, limitless music on its own, as per your account Balance if you have good account balance services with high amount gets acctivated. About a month ago i Recharged with 108 and got main balance of 115, after that Rs. 45, and 35 were deducted from my main account Balance even when i am very aware of Aircel befooling activity and i did not gave any consent to activate any sevice. Now i don't get main account Balance rather get minute packs so that my Balance does not get deducted. Even now limitless music pack have been activated and i daliy get message to Recharge my main account to activate this service. I tried to deactivate this pack by messaging but it shows no pack suscribed.will some action be taken against such fraud company and is there any option to prevent from getting suscribed to any of VAS I don't want any such useless service of Aircel

Hi Pradeepsin,

Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in

Dear Pradeepsin,

As per our system records, waiver of RS 45 have been given to you. Hope the resolution offered meets your satisfaction levels too. We would like to thank you again for reaching us at Social Care.
Please feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social Care Team
Email us at [protected]@aircel.co.in

hi iam ruth with my aircel no [protected] i have been subscribed to aircel limitless music without my knowledge.please unsubscribe the vas at the earliest and do the needful

Dear Customer(Ruthvija Kumar),

We regret for the inconvenience caused. Kindly share the following details in order to look into your issue:

Date & Time of deduction:
Amount Deducted:

To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Warm Regards,
Aircel Social Care Team

Dear Ruthvija,

We would like to inform you as checked your account and found that store 99 vas service has been activated in the account through WAP mode on 11th Mar and 29th Mar’16. We would like to inform you that service has been deactivated on 12th Mar’16 and we have credited back an amount of Rs.15 in your account on 12th Apr’16.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

Hi, i am rajendra from odisha, my mobile number is [protected]. Aircel service is seriously disguising. They are frequently deducting money from my number. Before some day they deducted my money. When i called 198, they told me that there is no vas activated on my number. After that when i asked them about the reason they told me that there system is updating right then. So suggested me to call 4hr later. I did the same. And this time they put my call on hold. Even did n, t pick it up. I thought that it might be a mistake. So let it go. But the trap doesn't ends here. They keep messaging me to recharge so as need for renew of #limitless music (Some kind of vas). Then after recharge they again did the same. Deducted my money. Again this time i called 198. Again they told me the same. All the time there system is updating. And they acts like. I thought to deactivate it from my side. So i called 155223. But i didnt get any help from here. The system was saying that no vas has been activated on my number. Now again 2 days back they deducted my money. This time again the customer executive said the same, to call after 4 hour. I mean if if there is no vas on my number then why you people deducting my money. For you people i am even unable contact to my family, my friends. Each time i recharge my account you people keep deducting the money like as it is your owns. For that i amnot recharging my account since last 15 days. I know after recharging my account again they will cut the money.

I mean this is really disguising guys. I am using this number since 2 year. You aircel team, dont you have the decency to value for the customers money. If you cant help customer then why are you sitting over there telling yourself as customer support executive. Why dont you guys start begging instead of looting the customers. Your company ceo must be very proud of you people.

If my issue will not resolve asap, i am gonna through my simcard in the garbage as well as all of my friends also.

Dear R.K Jena,

We regret for the inconvenience caused. Please share the following details so that our team can look into your issue:

Amount Deducted:
Message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in

sir I am Kalaiselvan from pollachi my number [protected], please cancel my VAS music scheme and refund my amount for last 2 months. unfortunetly i saw your message, yesterday 09.03.2017 sent stop message to 155223, but today (10.03.2017) 30 rupees debit my main account.

Sir I am Nagarajan from pollachi my number [protected], please cancel my VAS limitless music scheme your message,

I have sent STOP message to 155223 and 1909, but it sms coming you are not subscribed to any VAS Service. then why coming repeated daily :m

Dear Subscriber. you have been subscribed to limitless music. Please recharge your account to continue enjoying this service.

limitless music hear to my mobile FM or i have to lot of music on my SD card special selected song.

then why i subscribe limitless music.

actually i have used this number from 2005, regularly like VAS Service is subscribed in automatically,
when it use to browse. so, i didn't recharge when you stop all VAS idiot Service.

Please tell me any one customer subscribed VAS Service is wanted.

still the continue the stupid VAS Service is coming further,

I go to change the network port number service.

and also recommended all my friends like aircel customers to change network. because i am also RECHARGE Retailer shop. in SEMPATTY dindigul district.

Dear sir

my name is rajesh p a my mobile no .[protected] so using since 5 years so today your aircel made acall and they subscribe to limitless music, so i dontwant this music i want to unsub scribe and balence will be credited to my account
please do the needfull