Aircel — aircel customer service not responding

Sir,
Inspite of sending repeated mail request to give port code, i have not recieved single mail from aircel.
Such a bad customer service, the ppl in showroom said with in 24 hrs port code will be sent but itz been more than 24 hrs i have not received a single message from aircel.
The customer service is not responding either.
If this goes on will have to file case with aircel.
I need problem to be sloved at earliest as my business is suffered