Aircel — Aircel deducted money from main balance without finishing the internet balance during browsing internet

Address:	560045
Website:	www.aircel.com

Dear Team,

My affected aircel number is [protected].I have recharge with Rs.387 pack of Aircel internet pack in the month of march 1st.on 31st march the remaining free balance was 18mb as i have checked at morning time with USSD code *122*011#.but in night at about 8:00Pm I have browse internet for some time & my balance became 15mb & nearly at 2:00 AM night again i have browse internet at that time same amount was there. First time i have browse something &balance became 13mb when i have disconnect the internet. After that i have just browse my gmail id & disconnect the internet suddenly i have find my rest internet balance is 11mb &Rs.8.91 was deducted from my main balance. Again i have check my internet balance again it was showing 11mb left but when i have checked my main balance it was showing Rs.76.75 i.e.Rs.8.91 was deducted. In this way Aircel Company make money. When they are getting more balance in a account without deducting the last free internet balance they are deducting money from main balance. So many times they have done this type of activity in this number. Why it’s happening again & again. When I have called the customer care he told that on 31st morning I have 10 mb balance left which is totally false it’s 18MB was left. I have bought this Aircel sim from that day onward I have suffered by this type of activity again & again. If I have free internet balance left then why they are deducting my money from the main balance. on 1st april I have got my 1024MB free internet as usual as per the Internet Pack of Rs.387 but I have lost my Rs.8.91.Again on the same day I have tried the internet for a while & disconnect the internet suddenly I have got message that I have used 21kb data & Rs.0.45 has deducted from my account main balance. Again I have checked the internet balance there it showing 1023MB left but balance was deducted from my main account balance as well as 1 MB I have lost from my internet free balance.
I have got call from aircel on 6th april they have told they have not find any deduction from my main balance due to internet usage.I have the the screenshot also with me as proof. Total Rs.9.36 was deducted from my number in that two time internet use as i have mentioned previously wven sufficient internet balance was there.I have not browse any vendor ad also if you want you can check from aircel site.I want my refund otherwise I will put the screenshots in social media & show everyone how aircel is cheating with customers. Even they have no proper software to track the internet deduction details from the main account balance.I will wait for further last 24hour to get resolution from your side.After that I will take action as per my wish.It is not the issue of only Rs.9.36.It is the issue that nobody properly check their main balance aircel cheating this way from his customer & give service of Rs.9.00 unlimited internet to a customer.If it was my fault then i will stay quite but tgis is the technical issue from the aircel site & they are now not agree with their fault they provide me solution if in future this deduction again happen then they will check they will not refund my Rs.9.36 of last deduction. This fraudulent activity everyone should know who want to buy aircel sim for internet or those are using aircel internet.I want my money back within 24hour after that i will put this complain with proof in social media.

My Contact number & affected Number is [protected] & complain number is 1-[protected]