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[Resolved]  Aircel — Aircel have deducted my balance twice for an service which i haven't subscribed for this for the 2nd time

Address:Hyderabad, Andhra Pradesh, 500002

They are deducting my main balance again again without even informing and unnecessarily for a service which i have not even subscribed this is not for the 1st time. And when im calling them they are not answering the call i kindly request to solve the problem and refund my balance as soon as possible as this is unbearable and unacceptable. If this continues i have to change to my sim
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Jun 5, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2017
Aircel Customer Care's response Dear Aroosa,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Amount deducted:
Any message received upon deduction (screenshot):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
May 05, 2017
Updated by aroosa 5may 2017 and time was 3:46pm

Verified Support
May 05, 2017
Aircel Customer Care's response Dear Aroosa,

We have checked the account and found that free music service has been activated on 16th Apr’17 through an outbound call based on your consent for which Rs.35 has been charged. We would like to inform you that the service has been deactivated and we regret to inform you that we would not be able to process any waiver in this regard as the service got activated based on the consent received. And also like to inform you that DND service has been registered on your number wherein you won't get any promotional calls & SMS from any telemarketing and the same would get effective within 7 working days.

Thanks and Regards,
Aircel Social Media Team
Verified Support
May 05, 2017
Aircel Customer Care's response Dear Customer (Kumarrakesh020),

As per the records, you were charged Rs. 30 for MOC1 service renewal on[protected] and the deactivation request was not received within 24 hours, hence, we regret to inform that we are unable to process any kind of adjustment in this service renewal.

Thanks and Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

Mo no is [protected]

I Had recharge with 50 rs .
Aircel deduct balance 30 rs balance and i have receive a message that is your music connect service is renewed
but I didn't renew any service, i also activated DND on my number, refund my money.
if this seen is happen again surely go for MNP

Wrost Network and customer services ...
Reply
Aircel Customer Care's response, Apr 25, 2017
Verified Support
Dear Kumarrakesh020,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Please sir my number missing some document mobile so plz give my number details
[protected]
Surendra Singh s/o ramniwas
Add. Aarifpur, bhogpur, hathras
UP
204215
Plz sir
Reply
Aircel Customer Care's response, Apr 25, 2017
Verified Support
Dear Satendrajha khairi,

We would request you to visit your nearest Aircel store with the following documents to get the details for the same.

POI (Proof of identity)
POA (Proof of address)

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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