Aircel — Aircel overcharging every month and not respond for my escalation emails

Address:	Chennai, Tamil Nadu, 600112
Website:	Aircel

Myself Vinoth, am being using Aircel connection since 2006 and my number is [protected]. My outgoing has been barred due non-payment of bill and I am very much frustrated. I unable to make some important calls today and I may face a financial losses due to this. The reason for not paying the bill amount is, i am having a issue with my billing for last 2 months and I indicated the same to the Aircel executive Mr Chinnadurai ([protected]) (the person whom I contacted to get migrate from prepaid to post paid). I didn’t get any response from him and even he is not ready to pick my call but he picks the call once when I tried from a different number. I use to indicate him frequently that my due date is getting near and he told that there is problem from their side, they wrongly generate the bill with excess amount. Also he said that he will take care of Jan month bill amount and from Feb’16 I will be charging the exact amount. But suddenly he come to me on Friday (22nd of Jan’16 were my due date 21st of Jan’16) and told me the break ups of excess charge and ask me to make the payment. How could I make the payment with the excess amount, also I already made a excess payment for last couple of months. Plan which I opted to:

600 Local Min + 100 L/N Min + 300 SMS + 500 MB 2G data – RS 199.00/-PM (this is what mentioned in the pamphlet)

My Dec'15 charge:

@Local Min, when I have 700 local min (11.67 hrs) in my plan, why Rs. 13.74 been charged when I only consumed 3.40 hrs.

@SMS Local, when I have 300 free SMS and I only consumed 55, why Rs 3.78 been charged?

@SMS Internations, i am sure I didn’t send any of the interantions SMS as I didn’t have any one’s contact outside India, why Rs 5.73 has been charged? Also please share the international number that I sent.

@VAS – Other, please let me know the nature of this charge and why Rs 10.31 has been charged?

My Jan Charges;

@Local Min, when I have 700 local min (11.67 hrs) in my plan, why Rs. 1.15 been charged when I only consumed 5.42 hrs.

@SMS Local, when I have 300 free SMS and I only consumed 57, why Rs 3.78 been charged?

@SMS Internations, i am sure I didn’t send any of the internationals SMS as I didn’t have any one’s contact outside India, why Rs 5.73 has been charged? Is there any policy to Aircel to charge atleast a international SMS to all the postpaid users???

@VAS – SMS/MMS, I don’t know what the hell is this and why this Rs. 32.06 has been charged?

@VAS – Other, please let me know the nature of this charge and why Rs 5.73 has been charged?

@VAS – Subscription, don’t how a service got subscribed when nothing has been initiated from my end, confirm why Rs. 34.35 has been charged?