Aircel — aircel upn issue

Issue is regarding portability of my aircel number and i'm unable to port to any other vendors as i have not received the unique portablity number yet. I facing this issue from the past 1 month. I had sent 3 messages on 1900 for portablity however i didnt received any unique portablity number (Upn) till now. Please look into the matter and resolve this issue at the earliest. Thank you.