[Resolved] Aircel — Amount deducted from balance

pathak00

from Gurgaon, Haryana

Address:	Bikaner, Rajasthan, 334001
Website:	aircel.com

I have deactivated plan Rs 53 on mobile no [protected] through SMS by 59301 on 15/08/2016 at 19:11 hrs I have already received reply SMS for deactivation again Rs 53 deducted from my balance please take action against this company and refund my balance .company cannot hear any complaints I have many times registered against this company but resolved. ...

...my mobile no is [protected]

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Sep 25, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2016

Aircel Customer Care's response Dear pathak00,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Aug 20, 2016

Updated by pathak00 date and time of deduction Rs 53 18/08/2016 at 5:28 PM
date and time of deactivation of this plan by me through SMS on 15/08/2016 at 7:12 PM

Verified Support

Aug 23, 2016

Aircel Customer Care's response Dear pathak00,

We regret the delay, we are working on your issue and will contact you shortly. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Verified Support

Aug 25, 2016

Aircel Customer Care's response Dear Customer (pathak00 ),

We would like to inform you that RC_53 renewal pack was activated in your account via USSD, hence we regret to inform that we are unable to adjust any kind of adjustment in this regard. You can deactivate the pack by dialing *121*0531# on your number.

Warm Regards,
Aircel Social Media Team