[Resolved] Aircel — Auto activation of ndmc 170317 pack

alkac

from Bengaluru, Karnataka

Address:	Ghaziabad, Uttar Pradesh, 201002
Website:	www.aircel.com

Hi,

I have not activated any Internet pack in aircel but this "NDMC170317" pack is auto activated and as a result daily 2 rupees are getting deducted from my account.
I request you to either deactivate this pack and return my money back (which is deducted so far) or disconnect this number permanently, I don't want to continue with this fraud company. I'm trying to connect your customer care and they are not taking any action against this.

Request you please deactivate this service asap and return my money back.

Activated Service: NDMC170317PI2
My number: [protected]
Activated since: 16-April-2017

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May 29, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Aircel Customer Care's response Dear Alkac,

We are forwarding your issue to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Apr 28, 2017

Aircel Customer Care's response Dear Customer (Alkac),

We apologize for the inconvenience you may have experienced by the customer helpdesk we will take the necessary action to ensure that this will never happen again in future. Further, we would like to inform you that you have been charged Rs2/- for the activation of auto renewal DATA pack through IVR. As of now, we have deactivated Rs.2/- Data pack from your number. Hence charges found are correct and no waiver is applicable.

Warm Regards,
Aircel Social Media Team