[Resolved] Aircel — auto renewal of daily sms pack

[Resolved] Aircel — auto renewal of daily sms pack

S Soumyo Chatterjee from Delhi, Delhi

I subscribed the kol2sms pack (Daily pack \| 30 local/national sms for 1 day) on 14/1/18 to my aircel number and since then it is getting renewed everyday automatically. I have followed the deactivation procedure by using the ussd string 1215601# on the 1st day, and since then i am getting the same reply "you are already deactivated for requested service" but each day it continues to deduct my balance. I have faced similar problem in last october, and at that time i communicated with the customer service by phone call and mail. But the problem was not resolved until i lodged a complain here. Kindly direct me to deactivate this sms pack. Was this information helpful? No (0) Yes (0)
Feb 28, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 17, 2018 Aircel Customer Care's response Dear Customer (Soumyo Chatterjee on), We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Jan 19, 2018 Aircel Customer Care's response Dear Customer (Soumyo Chatterjee on), Based on your request, KOLSMS 2 pack service has been deactivated. Warm Regards, Aircel Social Media Team
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prem puri

from Jaisalmer, Rajasthan

I m unable to port my mobile no. [protected]. I recently posted at Jaisalmer, no network at remote area. Msg was not sending successful on 1900. No support from regional aircel office at Jodhpur. Resolve the problem at the earliest, please send UPC CODE .