[Resolved] Aircel — auto renewal of kol2sms pack

Soumyo Chatterjee

from Delhi, Delhi

Address:

Kolkata, West Bengal, 700032

I subscribed the kol2sms pack (Daily pack | 30 local/national sms for 1 day) on monday 16/10/17 to my number [protected] and since then it is getting renewed everyday automatically. None of your deactivation procedures like ussd string *121*5601# or sms "stop" to 155223 are working.in each of these cases i used to get a reply "it has already been deactivated" but each day it continues to deduct my balance. Kindly direct me to deactivate this sms pack. Otherwise i have to leave my aircel no.

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Nov 26, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2017

Aircel Customer Care's response Hi Soumyo Chatterjee,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 24, 2017

Aircel Customer Care's response Hi Soumyo Chatterjee,

We would like to inform you that as per your request Rs. 2 sms pack deactivated on[protected].

Warm Regards,
Aircel Social Media Team