[Resolved] Aircel — Balance deduction and unresponsive customer care

zmj

Address:	Chennai, Tamil Nadu, 600024
Website:	www.aircel.com

Rs.20 have been deducte from my account on 17 september 2016 around 2 Pm. i have not subscribed to any services and this is not the first time such unauthorized charges are being deducted.
i called the customer service and it says ..all our agents are busy please try again later since 7 days.

last time one customer care lady told me refund was not possible.but the same refund was initiated by another customer care agent. this shows lack of responsibility of some of the customer care executives.

i want my refund..as soon as possible.

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Oct 25, 2016

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

Aircel Customer Care's response Dear Customer(zmj),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team