[Resolved] Aircel — cannot send sms to 1900

arafsheikh

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

I am not able to send sms to 1900 from my aircel sim. I have balance greater than rs.19 (Maximum cost for porting). I can send sms to other numbers but not to 1900.

Whenever i try to send the port sms it takes a very long time and later says "unable to send message".

I have tried multiple phone, still i get the same problem. Please look into this issue.

My number: [protected]

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Oct 23, 2017

Complaint marked as Resolved

While roaming the sim connected to Vodafone and I was able to send the SMS then.

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Aircel Customer Care's response Dear Customer (arafsheikh),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the message:
The screenshot of the message received after sending the PORT message:

Warm Regards,
Aircel Social Media Team

Oct 21, 2017

Updated by arafsheikh The message sent was: PORT [protected]
The phone retries sending the message multiple times, each time when it fails I receive a popup saying the SMS cost was rs.0. This happens 4-5 times and then I get a notification saying the message was undelivered.

Please find the screenshots below.

Verified Support

Oct 23, 2017

Aircel Customer Care's response Dear Customer (arafsheikh),

We would like to inform you that the UPC (Unique Porting Code) is generated and has been sent to your number successfully.

Warm Regards,
Aircel Social Media Team