[Resolved] Aircel — Cheating on from postpaid to prepaid

Raghavan L

from Chennai, Tamil Nadu

Address:	600042
Website:	Aircel

Initially approached aircel velachery store for changing from postpaid to prepaid. I was told that my number was not completed 90days time hence asked me to contact after 90 days. I have again contacted them after 94 days and they said, request has been taken and come after 4 days for document submission. Again I approached them after 4 days i.e. on 24.1.2017 for document submission. They have taken my document and asked me to pay Rs260/- as advance rental for 15days, since I have cleared all dues. They said after 15th day all outgoing and incoming will be stopped for 24 hrs after that call 59059 for verification and activation. Now 20 days over, nothing happened and received a SMS that unbilled amount Rs318.93 till date. I surprised and called customer care and they said goto store and check. Today I am writing this to get reply from the company as why they have charged advance rental and taking so many days to change from postpaid to prepaid. My number [protected]
I feel it is happening for every customer. Careful with Aircel.

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Mar 20, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2017

Aircel Customer Care's response Hi Raghavan L,

We have checked your account details and found that your number has been successfully converted from postpaid to prepaid on 13/2/2017. Further, we are forwarding your billing related issue to our concerned team for appropriate action.

Warm Regards,
Aircel Social Media Team

Verified Support

Feb 16, 2017

Aircel Customer Care's response Dear Raghavan L,

We would like to inform you that your number is successfully migrated to prepaid on 13/02/2017.Now you can utilize the service.

Warm Regards,
Aircel Social Media Team