[Resolved] Aircel — deactivation of wbdecpi9

ajayg28462

from Port Blair, Andaman and Nicobar Islands

Address:

Kolkata, West Bengal, 700022

I activated the pack on 25th july 2017.
Made several attempts to deactivate since 26th july 2017 however no sms for deactivation received. Rs 27 deducted so far. Kindly refund.
While activation no sms received for the procedure for deactivation.
Your websites and customer support not displaying any information for method to be adopted for deactivation.
Tried *121*902# on ussd however no response from that except displaying the home page.
My phone no is [protected]
Kindly resolve the issue and refund my money and deactivate the scheme forthwith from my above phone
Thanks
Colonel ajay gupta

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Sep 2, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

Aircel Customer Care's response Dear Customer(ajayg28462),

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team

Verified Support

Aug 01, 2017

Aircel Customer Care's response Dear Customer(ajayg28462),

We would like to inform you that as we have checked and found the deactivation string for WBDECPI9 pack is *121*091#. Further, the service already deactivated by dialing *121*091# on 27-Jul-2017. Further, as a goodwill gesture INR 27 posted on your number on 28/July/2017.

Warm Regards,
Aircel Social Media Team