[Resolved]  Aircel — Deduction from main balance illegally

Address:

Dehradun, Uttarakhand

I m customer of aircel for long time, mobile no [protected] i recharged my prepaid sim, with unlimited plan of rs249 includes unlimited data plus free local std calls, and also put some 50 rs in main balance for sms and roaming ;got recharged on 3rd or 4th of june for 28 days, but suddenly i foind on 13th june i was shocked to found that, i couldnot make calls to any one. Andmy main balance of 50 rs was also gone. I immediately contacted customer care at 8:25 pm[protected]. He told that, our plan has been changed, from now onwards you will get 1500 minutes per months and 1 gb data for 28 days. I told him this plan should not imply on existing customer who already having unlimited plan and my plan rs 249 was going to end om 30 th of june, he immediately resorted the calls which was barred due to low balance, i told him give back my money of rs 40 which was deducted from main balance illegaly, as you cannot change my plan, without my knowledge, as my plan was going to end on30 th june, but he denied, and remained in denial state, of not refunding my money. I contacted trai [protected] they advised to first file written complaint to aircel through websites if they are unwilling to resolve the issue of returning 40 rs then we will proceed further kindly give response