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[Resolved]  Aircel — Deduction of balance after deactivation of pi 9

Address:Hyderabad, Andhra Pradesh, 500002
Website:It's a sim card company

Dear aircel
2 days ago i got message "your aircel apdecpi9 pack has been renewed successfully" and then i lost my 9 rupees. then i deactivate this service by using ussd code *121*902# then it replies that you are already deactivated from this service. yesterday again i lost my 9 rupees! then i do the same dial *121*902# again same message you are already deactivated!!! then again today i lost my 9 rupees. over all i lost my 27 rupees. i also tried your customer care no but no luck. please help it's very irritating.

My mobile:- [protected]
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Nov 5, 2016
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 05, 2016
Aircel Customer Care's response Dear Customer(syed qumar),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Verified Support
Oct 05, 2016
Aircel Customer Care's response Dear Customer(syed qumar),

We request you to please dial ussd *121*009# to deactivate the PI pack.

Thanks and Regards

Aircel Social Media Team
Complaint comments 
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Comments

Amr phone e sakal 11.00 am theke bela 02.30 pm er vetor amy na janiye, chorer moto amt phone theke 10 taka churi koteche aircel company, ei dharoner churi ar ageo amr numbar e hoyeche, na bole taka neoya churi jemon temon amy na bole amr taka katar jonno ami company k 'chor' bolchi...
Reply
Aircel Customer Care's response, Oct 5, 2016
Verified Support
Dear Suvadip Basak,

We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:

Date & Time of deduction:

Any message received upon deduction:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

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