[Resolved] Aircel — Deduction of money yet no allotment of talk time

Satabdi Mazumder

from Kolkata, West Bengal

Address:

Hooghly, West Bengal, 712222

I have received sms on 03 rd may that my recharge is succesful but till now i can't make any call as my account showing zero balance. When i contacted customer care executives they didn't give any proper explanation and one lady executive mis behaved. I want them to refund the money or allot my talktime. This is the 3rd time am facing this kind of problem.

Was this information helpful?

No (0)

Yes (0)

Jun 13, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Aircel Customer Care's response Dear Satabdi Mazumder,

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Recharge Denomination/pack value (done on the number):
Signal Bars:
Alternate No.:
Complete address with PIN code:
Landmark:
Specific location(indoor/outdoors):

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

Verified Support

May 13, 2017

Aircel Customer Care's response Dear Satabdi Mazumder,

We would like to inform you that as per our concern team you are facing issue with multiple location problems. We request you to check with other handset and please let us know if the problem will still persist so we assist you further.

Warm Regards,
Aircel Social Media Team