[Resolved] Aircel — Dialer tune activation, registered complaint went unnoticed

Soumilya

from Serampore, West Bengal

Address:

Hooghly, West Bengal, 712203

Hello... On 4th nov 19+5=24 rupees was deducted. A couple of days later i made a post here and a complaint had been registered on that day. Ok. That is all..
It has been more than a week and nothing has changed. The complaint went unheeded and i am sitting at home trying to chalk out a plan to reach them and get them to refund the amount.
Aircel has turned rapacious. Over the past few months its policies are giving headache to the majority of its customer base.
Kindly note the issue and resolve it as soon as possible.
Several past events have prompted me to reconsider my decision to carry on with aircel.

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May 9, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2016

Aircel Customer Care's response Dear Soumilya,

As per our system check it has been found that your balance INR 19+5=24 got deducted on date[protected] due to Activation of VAS Pack. We would like to inform you that Rs 24 has been posted in your A/C from our end on dated on 11 /11/2016 and Service also deactivated.So Request you to kindly check your account and let us know if you yet to receive the amount.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team

Nov 21, 2016

Updated by Soumilya I received no refund. What the hell??? @Aircel Customer Care