[Resolved]  Aircel — Everyday some unknown packs gets activated on mobile.

Address:Thane, Maharashtra, 400605

Today morning i got a text message to my number [protected] from aircel stating “thank you for choosing full song download at rs. 5 per day …..” and deducted rs. 5 from my main balance. This is total nonsense because i did not request for such useless services from aircel. This is the third time i am getting such useless message and deducted from my account in the last two months. I feel i am still using aircel network for such unnecessary headaches, and this is the worst network.

Kindly refund my amount asap. If such harassment happen again, i do not have other options, but to change network provider.
Rajesh
Cell no. [protected]
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Jun 22, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
May 22, 2017
Aircel Customer Care's response
Hi Govind kerkar,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
May 22, 2017
Aircel Customer Care's response
Dear Govind kerkar,

We would like to inform you that we have refunded Rs 15/- towards a deduction of Rs 5 per day against VAS services and also we have deactivated the same to avoid further deduction.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

I change my scheme post paid to prepaid.

Muthu.K
Aircel Customer Care's response, May 23, 2017
Verified Support
Dear Muthujanatha,

Please share your exact concern in brief along with your Aircel number to assist you in the best possible manner.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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