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Aircel

[Resolved]  Aircel — Free promo balance

Address:Hyderabad, Andhra Pradesh, 500072
Website:Free charge

I recharged my phone [removed] with rs 77 but it is credited into free promo balance. Please transfer the amount into main balance because free promo balance has only validity of 5 days. Now it has a balance of rs 34 but i don't want this amount i free promo balance kindly transfer this amount into main balance. After recharge the amount shown in free promo balance was rs 95 but only for one day now it has changed into rs 34.
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Jul 11, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2017
Aircel Customer Care's response Dear Vineetha Pola,

We would like to inform you that PF balance (promo balance) can not be transferred to main balance. Also, PF balance can be used same as the main balance for voice, SMS and internet but although you can not use PF balance to activate any service.

Warm Regards,
Aircel Social Media Team
Jul 11, 2017
Updated by Vineetha Pola I did not read FAQ's and please put it as a alert as soon as a person enters your website. So that people won't post their numbers. Because of this I got so many fraud calls.
Verified Support
Jul 11, 2017
Aircel Customer Care's response Dear Vineetha Pola,

Please let us know if you are facing any issue with Aircel services.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

Hi i m not started any plan on my phone pls decactive NDMC170317 Plan
Reply
Aircel Customer Care's response, Jul 11, 2017
Verified Support
Dear ashujjk,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Jul 19, 2017
Verified Support
Dear ashujjk,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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