[Resolved] Aircel — gameloft daily deactivation

Sanjoy607

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 741222

You guys have activated a vas called "gameloft daily" without my consent deducing rs 3 daily. I have been told to call 155223. Whenever it tells to press 1 to deactivate and i am pressing the same... The same ivr is playing again and again.

I've called the 198 and the agent told me that he has deactivated it. But it is still activated. I can't do any rechtge because you guys will start deactivating my rs 3.00 daily if you find any main ac balance..

Now what to do?

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Jan 23, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

Aircel Customer Care's response Dear Customer (Sanjoy607),

Apologies! We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

Dec 15, 2017

Updated by Sanjoy607 Since the 13th of december you guys are deducting money each day but some "pplaygames" subscription. My main balance was rs 61.00. Yesterday 51 and today 41. Today will be 31.
You have tactfully barred 155223 which used to deactivate vas. And the aircel app has no option to do this.

I want refund of these 20 ruppes (Already deducted) and 40 rupees
(Will be deducted automatically by you)
And deactivate this vas.

Verified Support

Dec 16, 2017

Aircel Customer Care's response Dear Customer (Sanjoy607),

Regarding your previous concern (Gameloft daily deactivation), informing that your VAS pack has been deactivated and INR 3 posted to your number.
We would like to inform that your latest concern of deduction has also been shared with the team and will update you soon on it.

Warm Regards,
Aircel Social Media Team

Dec 17, 2017

Updated by Sanjoy607 Thanks for the resolution..Expecting this kind of service from you in the future.

Verified Support

Dec 18, 2017

Aircel Customer Care's response Dear Customer (Sanjoy607),

We would like to inform you that the concern is already sent to our team for assistance and resolution will be provided at the earliest.

Warm Regards,
Aircel Social Media Team

Verified Support

Dec 21, 2017

Aircel Customer Care's response Dear Customer (Sanjoy607),

As per system, informing that no such deduction was found. Period 13th Dec 2017 to 17th December 2017.

Warm Regards,
Aircel Social Media Team