[Resolved] Aircel — I have a problem to sending port sms to 1900 | |||
Dear sir, I am user costumer of aircel rajasthna. And i have a problem to sending porting message from last 15 days. I was trying several times but message was sending fail again and again so i contact to customer care but there representative told "we have technical problem in our systems from last 1 month so i cant help you". Sir i can't understand what can i do so please give the proper solution. Asap resolve the my problem. Thank you in advance Mob no. : +[protected] Company : aircel State : rajsathan Was this information helpful? | |||
Feb 6, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Dec 20, 2017 Aircel Customer Care's response Dear Customer (www.jaingaurav.[protected]@gmail.com), We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better: The format of sending the Port Out message: The screenshot of the error received after sending the PORT Out message: Warm Regards, Aircel Social Media Team Verified Support Dec 23, 2017 Aircel Customer Care's response Dear Customer (www.jaingaurav.[protected]@gmail.com), We would like to inform that you have successfully sent the Port Out message and UPC code has been generated and sent to your number. So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard: 1. POA (Proof of address) 2. POI (Proof of Identity) 3. 2 Passport size photographs 4. UPC received Warm Regards, Aircel Social Media Team | |||
 2 Comments | |||
Comments
I have tried many times for porting. But UPC for porting is not received. Be responsible. Do not cheat on customers. Please send me my porting code. My aircel number is [protected]. I have never seen such an irresponsible operator stores. Please solve the issue as soon as possible
Aircel Customer Care's response, Dec 20, 2017
Verified Support
Dear Customer (qwert987h),
We would like to inform you that the UPC for your number is DT986414 which is valid up to 29/12/2017 12:00:00 AM.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
We would like to inform you that the UPC for your number is DT986414 which is valid up to 29/12/2017 12:00:00 AM.
So, we request you to visit any nearby store of your recipient/new operator along with the following documents for further assistance in this regard:
1. POA (Proof of address)
2. POI (Proof of Identity)
3. 2 Passport size photographs
4. UPC received
Warm Regards,
Aircel Social Media Team
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Aircel Social Media Team
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Aircel Social Media Team