[Resolved] Aircel — internet stopped

kartik6276

from Kolkata, West Bengal

Address:

Balasore, Odisha

I have done a web recharge of ₹ 146 on 21st nov 2017 which have the facility of 500mb 3g data per day for 56 days. But from 6th december 2017 at 11pm my internet has-been stopped. When i contact costumer support they haven't give any satisfied answer. They fraud me. Plz take actions against they. Also their 3g internet quality is very poor. Today i hv a recharge of ₹25 which hv 1 gb 3g data for 28 days but its show only 110 mb data. Plz take action. Thank u.

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Jan 16, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Dec 08, 2017

Updated by kartik6276 Today 8/12/17 I hv received the extra benefit of ₹25 recharge.
. But network is very poor. 3g running is slower than 2g .

Verified Support

Dec 09, 2017

Aircel Customer Care's response Dear Customer (kartik6276),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us so that we may assist you better:

Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Dec 10, 2017

Updated by kartik6276 I have no alternate number. Only one sim having ur number. My location is in front of Brundaban pur sasan u.p school, Balia colony, Balasore. 2.0 km away from Balasore railway station. My refund of data hasnot been get yet. Plz see my complain.

Verified Support

Dec 11, 2017

Aircel Customer Care's response Dear Customer (kartik6276),

Thanks for informing us. We have shared the same with our team and will come back to you soon.

Warm Regards,
Aircel Social Media Team

Dec 11, 2017

Updated by kartik6276 How worst network ever I hv seen in my life! Its irritating me. Solve as soon as otherwise I will disconnect ur network & not only me also my all friend circle, relations.

Verified Support

Dec 13, 2017

Aircel Customer Care's response Dear Customer (kartik6276),

As per our concerned team, we need the following details to proceed further on the issue:

Alternate No.:
Location (Including nearest landmark where the issue is witnessed):
Duration of the issue (a problem since when):
The issue with a specific website or all website:
The browser being used (Default phone browser or Chrome/Dolphin etc):

Warm Regards,
Aircel Social Media Team

Dec 13, 2017

Updated by kartik6276 How much time I gave u my location? If not understand then call me.
My problem is since 22nd November.
For all websites I m facing problem.
I hv used my phone's default browser. For YouTube videos I hv used UC browser.
Generally my signal shows H or H+. But when starting browsing it convert to E.
Thanks.