[Resolved]  Aircel — ISD Call

Address:Chennai, Tamil Nadu, 600023

I have received a call from [protected] and it was displayed as [protected] so i thought it is an Indian number. Again i received the call next day and i didn't attend it. Still i have been charged at Rs.100 for two calls. Rs.200. I have seen similar complaints from other Aircel customer. Looks like it is a fraud and why don't you ban this number or send alerts to customers to block this number. You are also party to the fraud by not alerting customers.
I would like to receive a refund otherwise i will prefer complaint
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Mar 31, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2017
Aircel Customer Care's response
Dear Customer(Vgoraj),

We would like to inform you that as we have checked and found that the Calls had been initiated from your end with the prefix of +0096. Hence, the same was charged for Rs.100 / Min. An amount of Rs.200 was charged for the same.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

I am unable to deactivate my Rs. 2 SMS pack. Please let me know about the process and the ussd code for the same !
Aircel Customer Care's response, Feb 25, 2017
Verified Support
Dear Devesh Kedia,

Thanks for reaching out to us. Please share your Aircel mobile no. so that our team can get back to you.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Mar 6, 2017
Verified Support
Dear Devesh Kedia,

Hope your issue has been resolved. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team

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