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[Resolved]  Aircel — main balance debited unauthorisedly

Sir, i am a customer of aircel and my phone no. Is [protected]. Today unauthorisedly my main balance has debited of rs 40. Aircel company debited my account by setting dialer tune automatic by his own choice. I called to customer service center but they told that wait for 16 hours. It is not a good service by aircel to customer. Please solve this problem as soon as possible and refund my balance.
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Nov 17, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Oct 17, 2017
Aircel Customer Care's response Dear Customer ([protected]@),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Date & Time of deduction:
Any message received upon deduction (screenshot):

Warm Regards,
Aircel Social Media Team
Verified Support
Oct 17, 2017
Aircel Customer Care's response Dear Customer ([protected]@),

We would like to inform you that the deducted amount (Rs 40) will be been refunded to your account within 24 hours.

Warm Regards,
Aircel Social Media Team
Complaint comments 
2 Comments

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Comments

Hello Sir,

I want to re-activate my old mobile number which was de-activated year ago or so. please help me in this.
Reply
Aircel Customer Care's response, Oct 18, 2017
Verified Support
Dear akshaypatil,
Thanks for reaching out to us. Please share your Aircel mobile no. and alternate phone no. so that our team can get back to you.
Thanks & Regards
Aircel Social Media team
Aircel Customer Care's response, Oct 26, 2017
Verified Support
Dear akshaypatil,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
I have been trying to port my Aircel number but I'm not able to send the port sms on 1900 anyhow. And the customer care isn't supporting well.
Reply
Aircel Customer Care's response, Oct 20, 2017
Verified Support
Dear Sanjukta,
Thanks for reaching out to us. Please share your Aircel mobile no., the format of sending SMS & Screenshot of the error occurs so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
Aircel Customer Care's response, Oct 30, 2017
Verified Support
Dear Sanjukta,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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