[Resolved] Aircel — main balance has become 0 after roaming pack expiry | |||
I had 445 plan and a roaming rate cutter for 49. I had recharged full talk time for 200 and the available main balance was around rs.30 before 445 plan expiry. Today it has got expired and i could not find my main balance amount and has become rs.0. I tried recharging for 49 to enable roaming rate cutter but still my main balance is rs.0. If the plan is getting expired, then main balance should remain. How can u make it as rs.0? Was this information helpful? | |||
Mar 18, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Feb 14, 2018 Aircel Customer Care's response Dear Sophia, Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings: Recharge Date: Mode of recharge: Transaction ID: Warm Regards, Aircel Social Media Team Verified Support Feb 15, 2018 Aircel Customer Care's response Dear Sophia, We would like to inform you that the balance of Rs.28.24/- has been debited from the number [protected] on 12th February, 2018 at 6: 08 PM for using GPRS latching onto other network "HUTCH-KARNATAKA" and the usage had been charged as per the base tariff. The data benefits offered with any plan or data pack are applicable in roaming only if the number is latched onto Aircel and the GPRS usage will be charged as per the base tariff if the number is latched onto any other available network in the location. Warm Regards, Aircel Social Media Team | |||
 5 Comments | |||
Comments
Last two weeks AIRCEL Sim - tower not working in Kalpakkam.
This is very wrost of service.
This is very wrost of service.
Aircel Customer Care's response, Feb 14, 2018
Verified Support
Hi Sir,
I am trying to change from AIRCEL to Vodaphone as there is no network of aircel at my workplace. Please send me UPC Code.
Thanks,
Nikita Deole
I am trying to change from AIRCEL to Vodaphone as there is no network of aircel at my workplace. Please send me UPC Code.
Thanks,
Nikita Deole
Aircel Customer Care's response, Feb 14, 2018
Verified Support
Aircel is down in pune so is there any way to get UPC code.
Aircel Customer Care's response, Feb 14, 2018
Verified Support
I m Apurva Singh from Pune (Maharashtra).
My aircel number [protected] is not working.Please provide porting code.
Alternate number -[protected]
My aircel number [protected] is not working.Please provide porting code.
Alternate number -[protected]
Aircel Customer Care's response, Feb 14, 2018
Verified Support
Dear Customer (Apsin),
We regret to inform you that the Aircel services have been closed down in Maharashtra and hence we won't be able to assist you in this regard. However, we suggest you send a mail on appellate.mumbai@aircel.co.in to get UPC (Unique Porting Code).
Warm Regards,
Aircel Social Media Team
We regret to inform you that the Aircel services have been closed down in Maharashtra and hence we won't be able to assist you in this regard. However, we suggest you send a mail on appellate.mumbai@aircel.co.in to get UPC (Unique Porting Code).
Warm Regards,
Aircel Social Media Team
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