[Resolved]  Aircel — migration from postpaid to prepaid is pending for 15 days. unsatisfied customer support.

Address:

Chennai, Tamil Nadu, 600007

Hi,

I have been in aircel network for more than 7years. When i approached aircel showroom (Choolai, chennai) for aadhaar update, they said that my number has different proof attached in the back end, if i want my details to be updated replacing existing unknown details linked, they asked me to convert my prepaid to postpaid and to stay in postpaid for 90days so that they can update my details to the numbers. After 90days, when i approached the same showroom for postpaid to prepaid migration, the staff (Prabhu) is rude to me and said that migration will happen after 10 days from the request date. I have asked the terms for migration where it is stated that migration period is 10days. He said he doesn't have any such document with him and asked me to approach aircel head office for such a simple information. Even manager of that showroom doesn't know the terms of migration. Manager gave me a migration form for filling up the details, where i saw the duration of the migration is max 5 days. Then i have shown that duration to her, then after seeing that again she said migration would take 2 weeks. Then i told them that other networks (Jio, airtel..) takes only 3 days for such migration. I have settled bill till the migration request date and asked them to disconnect both incoming and outgoing services for that number until migration is complete because manager said respective bill will get generated for the migration period too. Migration requested on 30-dec-17 but still the migration doesn't gets completed and no one from customer support knows the exact status of migration. I request the aircel escalation team to take this request as priority and do the needful. More than 10 days there is no service from aircel keeping my sim as idle. Then why do i want to use such inactive network? Are the customer support executives are capable of handling such issues and capable of handling customes warmly.? I kindly request the escalation team to approach and take necessary action on irresponsible choolai, chennai showroom manager and staff. How do they treat illiterate customers???

Very very poor service... Need necessary actions..

Please do the needful for the completion of migration from postpaid ro prepaid and activate aircel service as it is dead now..

Attached migration request form submitted to the showroom

Irresponsible manager: devi

Showroom staff: prabhu ([protected])

Still an aircel customer.. Hope you would expedite the process and do the needful.

Regards
Sarath kumar k