[Resolved] Aircel — mnp mismatch issue | |||
Hi sir/madam, I want to port my number protected from aircel to jio. But every time i get rejection message from jio, that your port in request is rejected due to upc mismatch. But every time i give the correct upc. Please solve this issue. I already have rejected two times due to same reason. But every time i have sent the same upc code. I have also connected to aircel operator to resolve the problem but they din't positive response. Thanks & regards Rajnesh gautam Mobile no.: [protected] Current operator: aircel Was this information helpful? | |||
Jan 7, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Nov 23, 2017 Aircel Customer Care's response Dear Customer (rajneeshgautam), Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for better assistance: The format of sending the Port Out message: The screenshot of the error received after sending the PORT message: Warm Regards, Aircel Social Media Team Verified Support Nov 24, 2017 Aircel Customer Care's response Dear Customer (rajneeshgautam), We would like to inform you that UPC code has already been sent to your number and the next sub-channel code will be received when your old code expires. Warm Regards, Aircel Social Media Team Verified Support Nov 27, 2017 Aircel Customer Care's response Dear Customer (rajneeshgautam), We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon. Warm Regards, Aircel Social Media Team Verified Support Nov 28, 2017 Aircel Customer Care's response Dear Customer (rajneeshgautam), We would like to inform you that our team had tried to contact you but no one responded to the call and also informing you that the UPC has been received by you. Please visit your new service provider for further assistance. Warm Regards, Aircel Social Media Team | |||
 3 Comments | |||
Comments
My number [protected] Locked my puk code.. kindly help me.out ..!and tell me the PUK CODE NUMBER
Aircel Customer Care's response, Nov 24, 2017
Verified Support
Dear Customer (Ashok Achu),
Thanks for reaching out to us. Kindly share the following details to confirm your identity:
Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team
Thanks for reaching out to us. Kindly share the following details to confirm your identity:
Alternate no.:
Last recharge amount(Prepaid):
Date of Birth:
Complete Address:
Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 2, 2017
Verified Support
Dear Customer (Ashok Achu),
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
We hope your issue has been resolved now. Let us know if there is anything else we can help you with.
Regards,
Aircel Social Media Team
I have received a DE681627 UPC which is wrong because while JIO agent filled out UPC in our software then BSNL operator is visible but my network is Aircel.
i very disappointed with your customer care the don't want listen to your problem and when i ask for service request number then he told me you will received in after few time but i have not received yet and i have called to customer care again but he did not give me Service request number.
i very disappointed with your customer care the don't want listen to your problem and when i ask for service request number then he told me you will received in after few time but i have not received yet and i have called to customer care again but he did not give me Service request number.
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Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:
Name of the pack/service that is getting renewed on your number:
Date & Time of deduction:
Amount deducted:
Any message received upon deduction:
Warm Regards,
Aircel Social Media Team
We would like to inform you that you have been charged for the activation of auto-renewal SMS pack. The pack was activated on 11-Nov-17. The pack has been deactivated from our end. Hence charges are found correct and no waiver is applicable.
Our team tried to call you but your number was switched off.
Warm Regards,
Aircel Social Media Team