[Resolved] Aircel — mobile service and code for port not provided

MELA RAM, Gupta

from Hoshiarpur, Punjab

Address:

Mohali, Punjab, 151001

I am pre-paid subscriber to aircell mobile no.[protected] for 7 more than 7 years. Now abruptly it is not providing service since 18 days without any notice nor provide port code to enable me to get connection from other company causing me huge loss in processional business. Please do needful and compensate me.

Mela ram gupta
Shiv colony st no.4,
Bathinda -15101
M no.96=[protected]

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Jan 21, 2018

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2017

Aircel Customer Care's response Dear Customer (MELA RAM, Gupta),

Regarding your network, related concern informing you that network issue at your mentioned number will need some time to get rectified. We request you to kindly cooperate with us.
Please note that we will not be able to share the timeline for the same currently. However, any progress in the same will be intimated to you.
Looking for your kind cooperation and assuring best of our services.

Regarding your Port Out related concern:
We request you to visit your nearest Aircel store along with the following documents for better assistance in this regard:

1. POA (Proof of address)
2. POI (Proof of Identity)
3. Concerned Aircel number

Warm Regards,
Aircel Social Media Team