[Resolved] Aircel — Money deducted uselessly.. | |||||
I have my account balance of approximate 70-80 Rs... Yesterday i recharge for Rs 2 internet pack and hardly used for 40 min maximum with data restriction mode on and only messenger was on as i do everytime.. Everytime the whole day run in 10 mb bcz i have wifi and when wifi has problem i rechrge this 2 Rs net.. Now today i found that suddenly my balance was zero.. I asked the customer care they said that i used 3g and recharged for 2g.. Since long time am doing this never faced this but today they are giving thjs excuse.. So okk now i said this to cc.. And yesterday i checked the net balance it showed that i have 9.83 mb left so means that it was working on that 2g data as usual.. And now when i said this to cc she said it's not that u have used that comlete 10 mb datadata and for rest u have charged 70 Rs.. Again big excuse.. Now i asked her that how much mb was used they said 14 mb which means 4 mb extra.. So now i asked that for this 4 mb extra u will deduct 70-80 Rs, she kept silent.. Now she said no it was 3g dats y.. I said fkfget about 3g whether it was 4g also will you deduct 70-80 Rs for 4 mb data.. Now again she was silent.. Now after some time she said u mivht have downloaded something.. Wtf if i download it means that aircel will not have any data consumption history... Agaim she silent.. She said she could not do anything now.. What does this mean? They will cheat and will say this?? And when i asked to transfer to senior she said that they are busy now.. Woow.. My number [protected] CC Name : Shobha Barik Am from west bengal durgapur... Please help me i am helpless here.. I know something about this all so i could raise complaint.. But for normal people it will be headache nd could can't do anything and this type of fraud company will cheat continuously.. Please help me to get my 70-80 balance.. And take strict action against this time of fraud company and their CC.. Ask TRAI to take strict actions.. Was this information helpful? | |||||
Jun 6, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Apr 25, 2017 Aircel Customer Care's response Dear Abhi Sain, We are forwarding your issue to the team. Meanwhile, kindly share the following detail so that our team can look into your issue: Date & Time of deduction: Warm Regards, Aircel Social Media Team Verified Support Apr 26, 2017 Aircel Customer Care's response Dear Abhisain, We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly. Warm Regards, Aircel Social Media Team Verified Support Apr 28, 2017 Aircel Customer Care's response Dear Abhi Sain, We would like to inform you that as per our record your amount got deducted Rs.74.40 (before balance Rs.74.43 & after balance Rs.00.03) for using GPRS in 3G connectivity on 4/23/2017 at 10:14:38 PM (usage 14.8436 MB and as per default charges 15paise/10KB ), after crossed free data balance against recharge of PI 2 then balance charged from the main account .So charging found correct & you are not eligible for the waiver. Warm Regards, Aircel Social Media Team Verified Support May 04, 2017 Aircel Customer Care's response Dear Abhi Sain, We have re-escalated your issue to the team. We will share an update soon. Warm Regards, Aircel Social Media Team Verified Support May 05, 2017 Aircel Customer Care's response Dear Abhi Sain, As per our records your balance got deducted Rs.74.40 (before balance Rs.74.43 & after balance Rs.00.03) for using GPRS in 3G connectivity on 4/23/2017 at 10:14:38 PM (usage 14.8436 mb and as per default charges 15paise/10KB ), after crossed free data balance against recharge of PI 2 then balance charged from the main account. So charging found correct & you are not eligible for the waiver. Warm Regards, Aircel Social Media Team | |||||
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I, Suraj mandrai, having no.8********7, was a victim of one of your frauds carried on by your employee.
At first they activated without VAS without permission, and when I reuqested them for cancellation they seized the money and refuse to refund it.
Kindly check
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Aircel no. as it's not visible on the page:
Date & Time of deduction:
Amount deducted:
Screenshot of the message received upon deduction:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
Hope your issue has been resolved. Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team