[Resolved] Aircel — My Aircel mobile Balance Vanished automatically | |||
Hi, I am very much disappointed with the irresponsible service of Aircel, though I WAS HAPPY with Airtel but in mobile portability I changed my network. My accounts [protected], [protected] show ZERO BALANCE, in morning it was almost Rs 5O/- and my wife account also show 55 paisa, though she also had almost Rs 50/- I don’t know what the hell is going on with Aircel service & its network. I couldn’t call an emergency call. It is embarrassing situation for me. When sometimes I called on any number Aircel default customer care says I have very low balance though I have sufficient balance. What kind of service are they giving to their customers? One more important thing, if any consumer wants to talk to the customer care why he has to listen all the recorded message for long minutes instead of direct conversation, though it is not FREE, we are paying 50 paise for 3 minutes. I request “Department of Consumer Affairs, Department of Telecommunication to take strict actions against this kind of companies and provide relief from embarrassment and charge fine on them. I want my balance. Thanks, Farooq. Was this information helpful? | |||
Apr 15, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Feb 25, 2017 Aircel Customer Care's response Dear Patriotic, We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue: Date & Time of deduction: Any message received upon deduction Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Verified Support Feb 25, 2017 Aircel Customer Care's response Dear Patriotic, We would like to inform you that as we have checked and found no such deduction found for any service.Currently, you have the balance of Rs Rs.57.11 on [protected].Kindly check the balance by dialling the USSD code-*126*1#. Further to this concern, there was a balance of Rs.6.40 on 15th Feb’17 in the account of [protected] and as you’re making the calls hence amount has been charged as per the charges. Regards, Aircel Social Care Team | |||
Add a Comment | |||
56%
Complaints
10591
Pending
1906
Resolved
5247
View all 10591 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
Post your Comment