Aircel — my rate cutter does not works

Sharath kondi

from Delhi, Delhi

Address:

Warangal, Andhra Pradesh

my phone no is [protected] I have made an online recharge of rs99 for main balance and i have made another ratecutter recharge of rs34 but my rate cutter is not getting activated. when i contacted the customer care they said iam in double talktime zone. they added it without any request of mine. when i asked to deactivate it and activate my rate cutter they said certain procedure for deactivating. when I tried it, it results in displaying transaction failure due to low balance, but i had a main balance of rs80. I again called the customer care and informed of this but they said I have to wait till my main balance is below 15rs and then I should try the procedure to get deactivated from double talktime range and to activate my rate cutter. It means though i activated my ratecutter i have to pay normal rates till my balance is below rs 15. please act according and activate my rate cutter. thanking you sharath kumar kondi

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Comments

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sharath,

Thank you for reaching us at Social Care.

We have forwarded your complaint to the concerned department

and we will get back to you shortly with further updates.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on

this matter.

We assure you a quick resolution and the best of services at all times.

Thanks & Regards

Customer Service Officer | Social CareTeam

Email us @[protected]@aircel.co.in

Aircel Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Sharath,

Sr 1-[protected]Kindly note that you are in double talk time plan and rate cutter is not applicable on your account. To
Exit from Double talk time balance (Main and Promo) should be less than
or equal to Rs20.Kindly Dial *122*001# to exit from Double Talk time
plan.Kindly note that any Unlimited data plan existing on the account will get deleted on exiting from Double Talk time plan.We have tried to reach you, however there was no response.

Regards,
Aircel