[Resolved] Aircel — need clarity for charge against aadhaar number linking with mobile number at aircel outlet

angucool

from Karur, Tamil Nadu

Address:	Chennai, Tamil Nadu
Website:	www.aircel.com

As advised by you earlier (Refer link for further information "https://www.consumercomplaints.in aircel-need-clarity-for-charge-against-aadhaar-number-linking-with-mobile-number-c1693...⇄ yesterday i had visited nearest aircel outlet, velur (Pincode-638182) for linking my aadhar with my mobile number. While inquired with shop keeper for linking aadhar they asked me to pay sum of rs.30 per transaction. They told that payment of rs.30/- is compulsory for linking aadhar with mobile number as they are doing regular practice. As per your earlier advice it is not necessary. Why did you fool your customer by giving these kind of advice. As per central government order we are forced to link the aadhar with mobile number, it is not a our wish to do the same. If you are ready to take action against the shop i can disclose the shop details and executive name with you. Otherwise i will move this matter through rti against you as well as central government.

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Dec 15, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Aircel Customer Care's response Dear Customer (angucool),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Aircel Store's address:
Store executive's name:
Date of visit:

Warm Regards,
Aircel Social Media Team

Oct 06, 2017

Updated by angucool Sirs,

Further to above query, i hereby submitting details for your further course of action

Aircel Store's address: Aircel Celtone office, High School Road, Near Girls Hr.Sec School, Velur - 638182
Store executive's name: Kannan
Date of visit: 04/10/2017 around 7.00 Pm

Expecting suitable action in this regard.

Oct 09, 2017

Updated by angucool What will be the complaint status? What kind of action taken against Store as well as Store Executive?

Oct 09, 2017

Updated by angucool On 07/10/2017 at 12.27 Pm i had received message that your issue has been resolved. But i didnt received single call from your end. Dont behave like this to your loyal customer like us..

Oct 10, 2017

Updated by angucool No improvement...

Verified Support

Oct 10, 2017

Aircel Customer Care's response Dear Customer (angucool),

We regret the delay, we are working on your issue and will contact you shortly.

Warm Regards,
Aircel Social Media Team

Verified Support

Oct 12, 2017

Aircel Customer Care's response Dear Customer (angucool),

We would like to inform you that our team has noted your feedback down and the necessary disciplinary measures will be taken to ensure such inconvenience do not occur in future.

Warm Regards,
Aircel Social Media Team

Oct 13, 2017

Updated by angucool Team,

If they again ask money for linking the same means what will be your next action. If i submit the video proof of the same which may happen here after what will be the your decision?. Because i am not yet registered my Aadhar with mobile number. If i go there for linking means he would ask money. if strict action not taken at your end i may proceed with RTI with a copy to Our PM(Mr.Modi).

Oct 13, 2017

Updated by angucool I[censored] have a option to create the self servicing app for linking Aadhar with mobile number you wont face these kind of issue from your customers. Because most of the Aadhar have a mobile number that can receive the OTP. So the mechanism will be easy. Consider the idea if you have a option.

Oct 13, 2017

Updated by angucool Sorry to inform you that, i am going to file a Online RTI complaint with all above details against PM office on Tomorrow.

Oct 17, 2017

Updated by angucool Team,

How may days to rectify the above issue since i couldnt received any single phone call from your end.

Anguraj K

Oct 26, 2017

Updated by angucool Team,

After giving 10 days time, i couldnt received any proper information from your end. Also frequently i receive message from you that, to register Mobile number with Aadhar. Without solution for above issue how can i do the same. Expecting suitable information against this issue.

Anguraj K

Verified Support

Nov 08, 2017

Aircel Customer Care's response Dear Customer (angucool),

We have re-escalated your issue to the team. We will share an update soon.

Warm Regards,
Aircel Social Media Team

Nov 11, 2017

Updated by angucool After 25 days of complaining this issue, yesterday i got a call from Aircel and asked about the details and revert back with details.

Anguraj K

Verified Support

Nov 14, 2017

Aircel Customer Care's response Dear Customer (angucool),

As per our concern team, we request you to visit DODO Extension counter regarding the issue and complete the re-verification process free of cost.

Warm Regards,
Aircel Social Media Team

Nov 15, 2017

Updated by angucool Okey.. Let me check and revert back