[Resolved] Aircel — No full benefit

Ujjwal Ji

from Delhi, Delhi

Address:

Kanpur, Uttar Pradesh, 208022

Hello CC, I am an Aircel customer, my problem is that I didn't get full benefit of my recharge done 28/05/2017 from RS 19, under this recharge 25p/m local/STD calls for 60 days was to get to me but I received a message which was mentioned for 28 days this means I got just 28 days, when I talked to customer care, I didn't get a satisfying answer, please tell me what should I do.

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Jul 1, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

May 30, 2017

Aircel Customer Care's response Dear Ujjwal Ji,

We would like to inform you that we have the following benefit under RC 19 (All Loc+STD 25p/min, Validity 28 days). We suggest you cross check the same in the link provided below:

http://www.aircel.com/AircelWar/appmanager/aircel/upeast?_nfpb=true&_pageLabel=P2800282571273571367673

Further, we request you to share the following details if you've received any message offers regarding RC 19:

Date of offer message received (screenshot):
Mode of recharge:
Transaction ID:

Thanks and Regards,
Aircel Social Media Team

May 30, 2017

Updated by Ujjwal Ji I can't understand that why do u do this with customer, u r demanding a screenshot whereas offer showed under USD *121#, now how can I show u a screenshot, before I recharged I talked to customer care about *121# USD offer, he answered me that whenever u recharge this, only by retailer only then u will get full benefit, which means 60 days instead of 28 days, then I did so, retailer also checked this offer which are same (60 days). Please provide me my full benefit as 60 days.

May 30, 2017

Updated by Ujjwal Ji This is a kind of cheating with customer. Please stop this and provide me my full benefit as 60 days as soon as possible.

May 30, 2017

Updated by Ujjwal Ji Mode of recharge: retailer

Transaction ID: 207:Txn No. UER[protected] to Recharge MRP 19 is successful . TT= 0 INR, New Balance 78.49 INR, P.F 16.52 INR, Service.Tax 2.48 INR DIAL *121# to know balance and more.

Verified Support

May 30, 2017

Aircel Customer Care's response Dear Ujjwal Ji,

We are forwarding your issue to our team. Kindly allow us some time to get back to you.

Thanks and Regards,
Aircel Social Media Team

Verified Support

May 30, 2017

Aircel Customer Care's response Dear Ujjwal Ji,

We would like to inform you that as per the records, the necessary benefits have already been credited to your account.

Thanks and Regards,
Aircel Social Media Team

May 30, 2017

Updated by Ujjwal Ji A phone call from Aircel came to me which was mentioned that you got full benefit as 60 days, however no message got to me as 60 days but any way I follow their response for 28 days. If after that problem persists, I will complaint. Thanks to consumer complaints.