[Resolved] Aircel — No incoming SMS for more than 2 weeks | |||||
I am using aircel number ([protected]) for more than 10 years. Last month i changed my circle from chennai to tamilnadu. After that i am not receiving any incoming messages (Around 22nd jun onwards). I am able to send messages. When i contacted customer care, they asked me all sort of questions and asked to change the phone settings, phones etc. Even after trying thse, nothing worked out. Then they took the complaint, but automatically closed the complaint as fixed from sla. Complaint numbers are 1-[protected] 1-[protected] Even spoke with customer care manager and escalated. No results. Again the ticket got closed without intimating me. Now still i am facing this issue. Even i contacted appellate desk, but there is no positive result. I am totally helpless. Was this information helpful? | |||||
Jul 11, 2017 Complaint marked as Resolved Finally after 2 weeks of struggle, issue was resolved. I contacted the appellate team. Though the response time was more, they could address this issue. thanks!
But it was really a bad experience to deal with their customer care team :-(. Aircel customer support has been notified about the posted complaint. Verified Support Jul 10, 2017 Aircel Customer Care's response Dear Customer (pshree), We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue: Sample number from which you are unable to receive SMSs: Alternate number: Warm Regards, Aircel Social Media Team Verified Support Jul 27, 2017 Aircel Customer Care's response Dear Customer (pshree), Apologies for all the inconveniences although the issue has been resolved. Please feel free to contact us for any further assistance. Warm Regards, Aircel Social Media Team | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
10590
Pending
1906
Resolved
5247
View all 10590 Aircel reviews & complaints
+91 97 3819 9010
+91 12 4476 5000 [Head Office]
+91 88 9204 1111
Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
View all Aircel contact information
We are forwarding your concern to the team. Meanwhile, kindly share an alternate number along with 20 digit Aircel sim number to assist you better.
Warm Regards,
Aircel Social Media Team
We would like to inform you that as per our record it was found that the SIM 89912905172193621656 against your Aircel mobile number 9859746260 was already replaced from our end on dated 6th Jul’17 & the same is in active status currently. Further, it was also found that you are able to make & receive calls from the same.
Warm Regards,
Aircel Social Media Team