[Resolved]  Aircel — No information free std & local plan changed

Address:770048

I had recharges Rs.249 for Free STD/Local call.But after recharged I made a call STD but balance deducted from my main a/c. After that I talked with Aircel Customer Care. He said the plan has been changed i.e Rs.299 in place of Rs.249. I requested by email & over phone to change the plan from Rs.249 to Rs.299 & additional amount deduct from my main a/c. But they denied.

It is very poor service suddenly you changed the plan & we are suffering.
Kindly do the needful.
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Apr 2, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 15, 2017
Aircel Customer Care's response
Dear Subhrajit Samal,

We would like to inform you that as per our concern team MRP 249 recharge successfully done 12-Feb-17 also as STV 249 Daily 300 local mins/Weekly 1200 local mins & then 30p/m all local calls for 28 days + 500MB ( 3G/2G ) for 28 Days. already credited to your account. However, waiver not possible for the same.

Warm Regards,
Aircel Social Media Team
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