[Resolved] Aircel — No internet despite taking internet charges

prde

from Delhi, Delhi

Address:

Kamrup Metropolitan, Assam, 781034

There is no internet service on my phone since 1day, no1 is bored to even recieve my call in the customer care., my phone number is a post paid number, yet no one seems to help. i have been paying my bills regularly yet the have barred my income and out going service based on some credit limit they have set..

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May 28, 2017

Complaint marked as Resolved

Aircel customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2017

Aircel Customer Care's response Dear Customer (Prde),

We are forwarding your issue to our team. Meanwhile, kindly share the following details so that our team can look into your issue:

Signal Bars:
Alternate No.:
Complete Address with Pin Code (Including nearest landmark where issue is witnessed):
Duration of issue (problem since when):
Issue with a specific website or all website:
Browser being used (Default phone browser or Chrome/Dolphin etc.):
Are you using GPRS on Handset or System:
E/G/H Signal available on the handset – yes or no:

Further, we would like to inform you that your Incoming/Outgoing services are active from our end.

Thanks and Regards,
Aircel Social Media Team

Verified Support

Apr 27, 2017

Aircel Customer Care's response Dear Customer (Prde),

We would like to inform you that our team tried contacting you on your Aircel mobile number [protected] on 27th Apr’17 but the call went unanswered. With regards to your concern regarding data issue, we would like to inform you that post receiving your complaint, the same was escalated to our network team to do the needful & as per the confirmation received, data issue at your mentioned location was resolved & currently, there are no issues at the same. So we suggest you to kindly cross check the same.
Further, regarding your outgoing & incoming services, we would like to inform you that as per system validation, the same was barred from our end on 19th Apr’17 due to exceeding the credit limit of your number [protected], however post making payment from your end, the outgoing & incoming services of your number are restored from our end already on the same day on 19th Apr’17.

Thanks and Regards,
Aircel Social Media Team