[Resolved]  Aircel — not able to get port number

Aircel — not able to get the port number for my phone

I have been trying to get the port number for my mobile since a couple of days. I tried texting 1900 to get the port number but the message is not being sent.

Also tried to contact your customer care via phone but no proper answer was given.

So i request you people to resolve my problem...

I hope you resolve it soon..

Thank you
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Mar 3, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2018
Aircel Customer Care's response
Dear Abigail,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following information with us for further proceedings:

The format of sending the Port Out message:
The screenshot of the error received after sending the PORT Out message:

Warm Regards,
Aircel Social Media Team
Jan 21, 2018
Updated by Abigail ashmitha
Screenshot of failure of port number

Verified Support
Jan 23, 2018
Aircel Customer Care's response
Dear Abigail,

We did not find any issue on your profile. Kindly send SMS in the correct inputs as mentioned below:

PORT MOBILE NUMBER send it to 1900

Warm Regards,
Aircel Social Media Team
Jan 23, 2018
Updated by Abigail ashmitha
Again I'm not able to send the PORT sms

Verified Support
Jan 25, 2018
Aircel Customer Care's response
Dear Abigail,

We are really disheartened to hear that same problem again troubled you and we apologize for it. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Verified Support
Jan 31, 2018
Aircel Customer Care's response
Dear Abigail,

We request you to use basic handset to generate UPC.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

I want to port out from aircel.
Whenever i send port out message i get error like “ unable to send message “

Sms format PORT 8********* to 1900
Error :- unable to send message
Kindly resolve this issue ASAP.
Aircel Customer Care's response, Jan 19, 2018
Verified Support
Dear Disha,

We request you to share your concerned Aircel number with us for better assistance.

Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 27, 2018
Verified Support
Dear Disha,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team
My aircel sim is not working since last month
Aircel Customer Care's response, Jan 19, 2018
Verified Support
Dear Nidza,

We request you to share your concerned Aircel number with us for better assistance.

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Jan 27, 2018
Verified Support
Dear Nidza,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

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