[Resolved] Aircel — not able to send port message to 1900 from my aircel number in rajasthan

[Resolved] Aircel — not able to send port message to 1900 from my aircel number in rajasthan

S sutharanand from Jaipur, Rajasthan

I am not able to send port message to 1900 from my aircel number. I tried and checked everything customer support asked me to and waited but still nothing in the name of progress. It has been more than a week now, I've tried changing phones changing slots, talking to the customer care but nothing. At first at least the customer care executive picked the but now I am not even able to connect to them. It's always saying to try again later. I need a firm yay or nay on this. Was this information helpful? No (0) Yes (0)
Mar 16, 2018 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Jan 26, 2018 Ritikshukla's response recharge is not work Verified Support Feb 01, 2018 Aircel Customer Care's response Dear Customer (sutharanand), Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings: The format of sending the message: The screenshot of the error received after sending the PORT message: Warm Regards, Aircel Social Media Team Feb 02, 2018 Updated by sutharanand PORT [protected] Verified Support Feb 03, 2018 Aircel Customer Care's response Dear Customer (sutharanand), Thanks for sharing the details with us. We have escalated your details to our team for further assistance and will update you soon. Warm Regards, Aircel Social Media Team Feb 07, 2018 Updated by sutharanand Hi, It has been more than 3 weeks now and I don't think we've reached anywhere yet. I have tried changing the message center number, changing the handset (handsets to be correct), changing my location (office, home, park etc.), waited for proposed dates and hours (6th of Feb midnight, 72 hours etc) but still nothing. I don't know whether I'm not giving my best or what but I believe I am at a place where I could expect result which nothing but a number, a small UPN. It would be grateful if you just provided me if possible and I think it is as I have seen posts where you provided the guys there UPN in comments. So I request you to please provide me if possible or kindly close my connection. I am thankful of you to provide cheap call rates and data packs when nobody else did but now I think I am at my limit here but I need a stable fast network now to continue my work. So kindly help me out here by either providing a fast net near my area (Jagatpura, Jaipur) or send me an UPN. Thank You. Verified Support Feb 09, 2018 Aircel Customer Care's response Dear Customer (southaranand), We understand the inconvenience being faced by you, our team needs some more time. We shall contact you shortly. Warm Regards, Aircel Social Media Team Verified Support Feb 13, 2018 Aircel Customer Care's response Dear Customer (sutharanand), We would like to inform you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code. Warm Regards, Aircel Social Media Team
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Ritikshukla

from Lucknow, Uttar Pradesh

Maine 27 ka sms recharge karaya but work ni kar rha hai aircel cheat all customer please help me

Aircel Customer Care's response, Feb 1, 2018

Verified Support

Dear Ritik,

Apologies for the inconvenience caused to you. Kindly share the following details in order to look into your issue:

Aircel No.:
Date of offer message received:
Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team

Aircel Customer Care's response, Feb 9, 2018

Verified Support

Dear Ritik,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Warm Regards,
Aircel Social Media Team

prashanthganesh23

from Avinashi, Tamil Nadu

Hi,
Ganesh here from Chennai. I have been your post-paid customer since 2000. Trying to send port messages for the past two days. initially, it showed the messages were not getting delivered. Now the port messages have been delivered but not received the UPN yet. The worst part is I am receiving text messages time to time from Aircel with OTP for logging into the Aircel App which is anyway useless in finding the UPN for my number.