Aircel — not able to send sms to port out

Address:

Bankura, West Bengal, 795126

I couldn't get the port out code which is necessary to port my aircel number to other network provider because of not able to send sms code to the Aircel, even cannot make calls. The region of Northeast has problem with Aircel network. Please provide the port out code as soon as possible, as the Aircel number is linked to many important documents and for transaction. Thanks.