[Resolved]  Aircel — not getting port code from last 3 months.

Address:Jodhpur, Rajasthan, 342001
Website:www.aircel.com

I'm using an aircel postpaid number (+[protected] from last 3 years, i want to port my number because the service of aircel is not getting any better.
So, i'm trying to get my port number but sms sending for the port is getting failed, and when i call to customer care they will keep telling me they will fix it tomorrow, i will get the port code by till tomorrow but their tomorrow never came. It has been almost 2 and half months, i unable to switch, not getting my call on time, have to face trouble with outgoing calls mostly.
Was this information helpful?
No (0)
Yes (0)
Mar 22, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Feb 08, 2018
Aircel Customer Care's response
Dear Nikhil,

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

The format of sending the Port Out message:
Screenshot of the error message received:

Warm Regards,
Aircel Social Media Team
Feb 08, 2018
Updated by Nikhil Borana
PORT [protected] to 1900, error msg is:- check operator services. and I have had many calls with the customer care too, they are not going to resolve it any soon, as I am facing this issue from last 3 months.

Feb 08, 2018
Updated by Nikhil Borana
I'm forced to pay my bills for last 3 months as I don't want to continue with this company and there is no option to port out. missing my business calls because of the network. need to
PORT ME OUT ASAP!!!
OR
I WILL SEE YOU IN COURT!!
Feb 08, 2018
Updated by Nikhil Borana
NOW. Im unable to call customer care. and i got a msg that say, your concern as per ref no. 1-[protected] has been resolved on 8/2/2018.
Verified Support
Feb 09, 2018
Aircel Customer Care's response
Dear Nikhil,

We understand the inconvenience being faced by you, our team needs some more time. We shall contact you shortly.

Warm Regards,
Aircel Social Media Team
Verified Support
Feb 13, 2018
Aircel Customer Care's response
Dear Nikhil,

We would like to inform you regarding the matter addressed to us. The issue has been resolved, now you can generate your UPC code.

Warm Regards,
Aircel Social Media Team
Feb 16, 2018
Updated by Nikhil Borana
I'm still unable to generate OTP.
Feb 16, 2018
Updated by Nikhil Borana
same error as before. I really frustrated with your services, I need out. please try to cooperate otherwise I have to take some actions against you. that's the final warning. I need my OTP today!!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Aircel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    10589
    Pending
    1906
    Resolved
    5247
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
    View all Aircel contact information