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Aircel

[Resolved]  Aircel — not getting recharge benefit

Address:741222

Hi,
I am ranajit using aircel connection which is [protected]. I took this number and recharged it with rs 299 on the very first day in october 2017.
This recharge benefits are given below as per retailer:
1gb 3g data per day for 4 months;
500 mins local call per month for 3 months;

But i am not able to call any number although 3 months is not completed.
I tried to call 198 number to discuss the matter with representative but not able to reach.

Please let me know reason.
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Jan 29, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Dec 09, 2017
Updated by ranajit1988 My Aircel number:[protected]
Alternate number: [protected]
Verified Support
Dec 09, 2017
Aircel Customer Care's response Dear Customer (ranajit1988),

Apologies! We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

A sample number on which you are not able to make calls:

Warm Regards,
Aircel Social Media Team
Dec 13, 2017
Updated by ranajit1988 Sample number is: [protected],
[protected]

I am not able to call any local mobile number. Please let me know the tentative time of resolving these issue.Will the validity of recharge benefit be extended as I am not getting these benefit now? The customer care representative assured me many times that the problem will be solved with in 1 hour. But unfortunately the problem is still present.
Very bad service I am getting from Aircel . :(
Verified Support
Dec 14, 2017
Aircel Customer Care's response Dear Customer (ranajit1988),

As per our team, informing that our team tried to call you at 12:40 pm, 3:25 pm on[protected] but the phone was not reachable. Hence, not able to figure out your issue completely.

Warm Regards,
Aircel Social Media Team
Verified Support
Dec 28, 2017
Aircel Customer Care's response Dear Customer (ranajit1988),

We hope that our team got in touch with you and shared all the requisite details.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

Can you please contact me on my alternate number also. As per my knowledge, my Aircel number ([protected]) was available on 11th Dec, 2017 but I couldn't understand why the Aircel social media team could not reach me on that day.
Reply
Aircel Customer Care's response, Dec 20, 2017
Verified Support
Dear Customer (ranajit1988),

We would like to inform you that your current status has been shared with the team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team

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