[Resolved] Aircel — Not giving refund | |||
I received promotional call of callertune on 15th jan 2017. I had just ended the call but still caller tune got activated by itself and Rs.35 got deducted from my balance. On the same day i had called customer care and complained for the same. It was told that service will get deactivated and refund will be done within 2 days. As of today 19th jan 2017, i still have to receive refund. I called customer care again today and asked for the status and they told no complained had been logged for refund on 15th jan and no refund is possible now. Its strange as from their side they were lazy enough not to log the complain and now telling no refund is possible. They told as per their policy, complaints has to be logged within 24hrs of service activation. First and foremost its very annoying that i receive lots of promotional call on a single day(now i have activated DND). and then they do such things with their customers. I just want my Rs.35 refunded. Ashish Was this information helpful? | |||
Feb 22, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Jan 19, 2017 Aircel Customer Care's response Dear Ashish anurag, We apologise for the inconvenience caused. Please share the following details so that our team can look into your issue: Aircel No.: Screenshot of the message received upon deduction: Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team Jan 19, 2017 Updated by ashish anurag Mob no : [protected] Verified Support Jan 20, 2017 Aircel Customer Care's response Dear Ashish anurag, We regret the inconvenience caused. Please allow us some time while we are forwarding your concern to the team. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter. Thanks and Regards Aircel Social Media Team | |||
 2 Comments | |||
Comments
i had same problem
internet recharge by online 3 times but all of them unsuccessful recharge but you took amount from my bank accounts. Still you did not back my paid amount to my accounts
DATE AMOUNT
[protected].00RS
[protected].00RS
[protected].00RS
i am still waiting for it. pls. don't cheat us.
[protected]@yahoo.com
internet recharge by online 3 times but all of them unsuccessful recharge but you took amount from my bank accounts. Still you did not back my paid amount to my accounts
DATE AMOUNT
[protected].00RS
[protected].00RS
[protected].00RS
i am still waiting for it. pls. don't cheat us.
[protected]@yahoo.com
Aircel Customer Care's response, Jan 20, 2017
Verified Support
Dear Anvar4ever,
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Transaction ID:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.
Thanks and Regards
Aircel Social Media Team
We regret the inconvenience caused. Kindly share the following details in order to look into your issue:
Aircel No.:
Date of offer message received:
Recharge Denomination (done on the number):
Transaction ID:
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this
matter.
Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Jan 28, 2017
Verified Support
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We regret the inconvenience caused. Please allow us some time while we are forwarding your concern to the team.
Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regards
Aircel Social Media Team
We regret for the inconvenience caused to you.
This is in reference to your concern dated on 23/01/2017 regarding the balance deductions.
As per the records, there is a balance deduction of Rs 35/- towards the CRBT service activated on 15/01/2017.
However, we have deactivated the service and as a goodwill gesture Rs. 35/- would be credited within 48 hours
Would request you to avoid clicking on any WAP links popping-up during browsing.
Warm Regards,
Aircel Social Media Team