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[Resolved]  Aircel — some useless spot boye service activated and they don't appear on the 155223 list. nice abusing loophole in trai mandate.

I know how every telecom lets advertisers activate these services if i browse on mobile data. Aircel has gone even further by not listing them under 155223. Its not vas? Please deactivate the service on no. [protected] else i won't add a single rupee into the number before i port to jio. You can check my recharge log if you think i'm bluffing. This is unnecessary harassment from your part and i demand that i get some balance or offer for having my time wasted.
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Aug 19, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Jul 10, 2017
shasha_choudry's response my sim no. is [protected] can i reactivate this no.
Verified Support
Jul 18, 2017
Aircel Customer Care's response Hi Alom Pai,

We have forwarded your concern to the team. Please allow us some time to get back to you.

Warm Regards,
Aircel Social Media Team
Verified Support
Jul 19, 2017
Aircel Customer Care's response Hi Alom Pai,

We would like to inform you that as we have checked your account and found the balance was deducted only for the loan recovery and there is no VAS service active in your account.

Warm Regards,
Aircel Social Media Team
Complaint comments 
3 Comments

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Comments

Dear sir i haven't used my sim from a long time and now it's deactivted, can i reactivate my sim again.
Reply
Aircel Customer Care's response, Jul 26, 2017
Verified Support
Dear shasha_choudry,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team
Dear Sir,
I am using Aircel Network, My number is +91-[protected], now i am in qatar, my current balance is 50 INR, validity till July-2017, but i am unable to get an incoming SMS, Please solve this issue

Kind Regards,
Reply
Aircel Customer Care's response, Jul 18, 2017
Verified Support
Dear Customer (Irfan91),

We are forwarding your concern to our team. Meanwhile, please share the following details in order to look into your issue:

Alternate number:
Sample number which you are unable to receive the calls from:
Roaming location :
Full address with nearest landmark:
Network you are latched to (connected to):
Tried to do manual selection & if the problem still exists?

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Aug 22, 2017
Verified Support
Dear Customer (Irfan91),

We would like to inform you that as per our record you do not have sufficient balance to avail IR services on your number, Hence, we would request you to maintain sufficient balance to enjoy the international roaming facility .

Warm Regards,
Aircel Social Media Team
Dear Sir,

Thanks for promt response. please find below my response

Alternate number: +[protected]
Sample number which you are unable to receive the calls from: from all India numbers
Roaming location : Doha, Qatar (Middle east)
Full address with nearest landmark: PO Box No: 15309, Salwa Road, Opp to Teyseer Petrol, Station, Doha, Qatar
Network you are latched to (connected to): Ooredoo (Hala) or sometimes Vodafone
Tried to do manual selection & if the problem still exists? Yes, still i have a problem

Awaits for your positive response

Thanks,
Reply
Aircel Customer Care's response, Jul 27, 2017
Verified Support
Dear Customer (Irfan91),

We have shared all the details with our team and will contact you soon.

Warm Regards,
Aircel Social Media Team

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