[Resolved] Aircel — deduct | |||
Dear sir I sanjib das residences at bbd bag sarani ghoshpara bazar nischinda howrah 711227. I am facing trouble continue for last 3 to 4 days I was recharge my aircel mobile ([protected]) but unfortunately i was check 40 rupees deduct from my mobile I was called customer care they said call me after 3 hours, we did not see any update. Again on 14/09/17 the money has been charged approximately 40.00inr Again i was call customer care and agin they said we did not fine why the money has been deducted call me after 3 hours i need you help so this type of scaming stop from other people. And most humbling requested to u i need my money back. Thank you Name :sanjib das Contact number and company: ([protected] and aircel) Was this information helpful? | |||
Oct 20, 2017 Complaint marked as Resolved Aircel customer support has been notified about the posted complaint. Verified Support Sep 16, 2017 Aircel Customer Care's response Hi Sanjib.das.33811, We are forwarding your concern to the team. Please allow us some time to get back to you. Warm Regards, Aircel Social Media Team Verified Support Sep 18, 2017 Aircel Customer Care's response Hi Sanjib.das.33811, We would like to inform you that as per our record your balance got deducted Rs.(14.09+4.46)(before balance Rs.(57.00+42.91) & after balance Rs.34.67(not Rs.40) for outgoing call to this (sample number:- 98314#####, 79987#####, 82828#####) from 9/14/2017 at 10:27:21 AM to 9/15/2017 at 11:57:08 AM, call duration 1284 secs, as per call charges" base tariff"(@2.7p/sec), on that time any Rate Cutter was not available in your account. So charging found correct and you are not eligible for waiver. Warm Regards, Aircel Social Media Team | |||
 2 Comments | |||
Comments
I have no aircel network range around my residence . I request aircel authority to send me the upc as i am not able to send any message from my aircel sim. I want to port to another service provider company so as to get proper network range . .
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Regards jitesh donde
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Regards jitesh donde
Aircel Customer Care's response, Sep 18, 2017
Verified Support
Aircel Customer Care's response, Sep 26, 2017
Verified Support
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please activate my sim car no[protected]
Thanks for reaching out to us. Please share your correct Aircel mobile no. & alternate no. so that our team can get back to you.
Thanks & Regards
Aircel Social Media Team
We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.
Thanks and Regard
Aircel Social Media Team