[Resolved]  Aircel — overcharging of bill from long time

Address:Jammu, Jammu and Kashmir, 181123
Website:aircel

I surinder lal chaudhary is having multiple connections under mobile no [protected], [protected] and [protected] in my name and used by my parents. I have paid every bill time to time but lately i'm
Aggrieved by overcharging of bills by aircel. On enquiry i found out that net pack of rs148/-has been activated in all 3 mobile connections since
11 june 2016. The said mobile connections are used by my father, mother & aunt who doesn't even have a smart phone. I'm sure that either one of them have n't used even a single bit of that data pack which have been inadvertently added in my bill from a long time. I request your good self to kindly reverse the entire sum of money charged by you 148*17 (Months)*3 conection=2516*3=7548 along with late fee charged by you. Its pertinent to mention here that i have paid all the amount upfront to you without using even a single bit. You can reach me at [protected].
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Jan 31, 2018
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2017
Aircel Customer Care's response
Dear Customer (Surinder Chaudhary),

We are sorry for the problem you've had with us. We are forwarding your concern to our team. Please be assured, an update will be provided to you soon.

Warm Regards,
Aircel Social Media Team
Verified Support
Dec 23, 2017
Aircel Customer Care's response
Dear Customer (Surinder Chaudhary),

We would like to inform you that we have checked your account details and found that PI 148 was activated on your number since 11th Jun’16 with your consent. Hence, no discount is applicable to your number.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

I have lost my phone, please block my aircel no.[protected] asap.
Aircel Customer Care's response, Dec 22, 2017
Verified Support
Dear Aditya,

Thanks for reaching out to us. We are unable to fetch your details as the number you have shared is showing protected to us. Kindly share the following information to confirm your identity:

Aircel no.:
Alternate no.:
Last recharge amount(Prepaid)/Last bill payment amount(Postpaid):
Date of Birth:
Complete Address:

Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 30, 2017
Verified Support
Dear Aditya,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Aircel Social Media Team

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