[Resolved]  Aircel — pack activated without permission against call balance

Address:	Kolkata, West Bengal
Website:	www.aircel.com

Dear sir/madam, this is to inform you that in my aircel no. [protected], i got a sms stating that a pack named deshi beats is activated and for that rs. 35.00 (For 7 days) is cut from my aiecel balance a/c without any previous intimation or permission. I called them that day for complaint in 198, but the representative attained my call told me that server is down and he could not help me. After that when ever i called in that no., i could not able to reach to any representative in automatic service. Then i went to aircel customer care at behala, d. H. Road, kolkata - 34, the represented that as 24 hours gone he can't return the amount (Rs. 35.00) they cut from my a/c. This is totally hopeless and untrusting for customer like me and also may happen again and again. I therefore request you to solve my problem so that i can get the said amount be returned by aircel and permanently de-activate any paid pack like this for activation will not face problem like this.

Thanks & regards
Subhasish barman

Contact nos.: [protected] / [protected]