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Aircel

[Resolved]  Aircel — Poor customer service call

Address:Thoothukudi, Tamil Nadu, 628215

Greetings. Sir/mam. I am murugan residential @ 157, sannathi street, tiruchendur - 628215. I have sony experia e2333 handset where i can use 4g services. I cant connect internet so i have called aircel customer care @ 198 and reached gprs specialist dept. (I am complaining this issue for 1 week but no steps had taken till now (No internet)) so i have explained her about the last and updated issue but she was not ready to hear my issue and she kept on telling her own scenario what she mugged up.. Also she asked me to do what she told in a rude manner which made me to feel very sad. Very poor call and service.. Please take some necessary action on the agent and let me know the result too.. Thank you for considering the mail.
Aircel mobile number - [protected] called on 28-june-2017 @ 5.15pm
My contact number - [protected]. (Airtel)
Email id - [protected]@gmail.com
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Aug 6, 2017
Complaint marked as Resolved 
Aircel customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2017
Aircel Customer Care's response Dear Customer(dineshpaddytcr),

We are forwarding your issue to the team. Meanwhile, kindly share the following details so that our team can look into your issue:

Executive name:
Date and time of call:

Warm Regards,
Aircel Social Media Team
Verified Support
Jul 04, 2017
Aircel Customer Care's response Dear Customer(dineshpaddytcr),

We request you to share the exact location details with the landmark to proceed further.

Warm Regards,
Aircel Social Media Team
Complaint comments 
1 Comment

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Comments

I dont know why this pack named "NDMC170317SMS2" of Rs. 2 is being renewed on my phone.
I want it immediately deactivated or else I would from the servicea of aircel.
Reply
Aircel Customer Care's response, Jul 1, 2017
Verified Support
Dear Dhruv Dangwal,

Thanks for sharing your concern with us. To deactivate any VAS service, you can just type STOP and send it to 155223 OR you can call on our toll-free number 155223.

Thanks & Regards
Aircel Social Media team
Aircel Customer Care's response, Jul 10, 2017
Verified Support
Dear Dhruv,

We hope your issue has been resolved.Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regard
Aircel Social Media Team

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    +91 97 3819 9010
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